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This article demonstrates how to process a manual payment for any unpaid invoices. If you notice an invoice that displays an Unpaid status, please note the following:
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Unpaid invoices for an E-file, will not prevent other E-files. So long as there is sufficient Wallet Balance, transmitting return will not be restricted.
Unpaid Invoices for Remote Signatures (RSS) can result in disabling of the RSS feature.
Follow the instructions below to successfully process a manual payment for unpaid invoices:
1. Click the Invoices tab.
2. Click the “Unpaid” link on the applicable invoice.
3. Review the Invoice if necessary.
4. Click Pay Now: this will deduct the amount due on the invoice from the Wallet balance.
If the balance is insufficient, please process a Manual Wallet Reload.
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If your Reload Setting is set to Auto-Reload, please be aware that an Auto-Reload MAY take place. The reason being, if this payment were to go through, the wallet will attempt an Auto-Reload immediately afterwards. If that Auto-Reload fails, for whatever reason, the “Pay Now” will also fail leaving the invoice unpaid. |
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