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Paper RT's allow funds to be deducted, from a taxpayers refund even if their return has been rejected, and is unable to be e-filed. To complete a Paper-RT the return must be IRS rejected.

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  • IP Pin Required- Taxpayer cannot get IP Pin in their IRS account and does not have the letter.Taxpayer SSN already Acknowledged- Cases of Identity Theft (Include Identity Theft Affidavit when mailing return). 

Follow the steps below to complete a Paper RT:

  1. Open the Rejected Return.

  2. Select the Print Drop-Down Menu.

  3. Select Paper File RT.

    Failure to print from the Print Menu and the Paper File RT option will result in issues with the refund being disbursed when the return funds.

  4. Print the documents.

  5. Prepare the return to be mailed. Include copies of forms with withholding. When mailing a return to the IRS the signatures must be physical signatures. Failure to use a physical signature will generate a letter from the IRS.

  6. Transmit to Central Site so that the Paper RT information can be submitted to TPG.
    Note: If State Return is required you will need to get it printed/signed and submit the state return as well. 

Where Do I Mail The Paper RT?

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