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This article demonstrates how to capture an ERO Signature inside the desktop software.

Not sure if you are on hosted or desktop?
Hosted users have the Cloud Client/Tax Client and have Cloud Credentials (tti\firstname.lastname).
Desktop users don’t have a Cloud Client/Tax Client and login directly to the software with the Clients login (no Cloud Credentials). For the hosted version of this article, use Capturing an ERO signature (Hosted).

  • The ERO signature will be present on all tax returns that are electronically filed in the office.

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  1. Select Database.

    image-20241023-130139.png


  2. Select EF Originators.

    image-20241018-130426.png

  3. The EFINwill be displayed. Select Edit.DO NOT change the ERO’s name, this is setup by CTTS and should not ever be changed.

    image-20241023-145947.png


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Please select the appropriate link for the signature capture method you will be using.

Signature Pad or mouse

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  1. Enter your cell phone and cell phone carrier, and select RemoteSign.

    image-20241218-152032.pngImage Removedimage-20241218-152614.pngImage Added

  2. Once the message has sent you will receive a prompt on the screen. You can select OK.

    image-20241023-153106.png

  3. Open the link in the text message on your phone, it will look similar to the one below.

    image-20241023-153357.png

  4. Enter your name, the last four of your PTIN or SSN, and zip code and select Next.

    1. This information must match the prompt/information from the paid preparer information window.

      image-20241023-153602.png

  5. Ensure your screen rotation is on and select Ok.

    image-20241023-153646.png

  6. Complete your signature and select Submit.

    image-20241023-153713.png

  7. If you are happy with your signature, select Yes, Sign Electronically.

    image-20241023-153745.png

  8. You will receive the following message.

    image-20241023-142340.png

  9. Navigate back to the tax software. Open the EF originators and ensure the signature saved.

    image-20241218-152422.png

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