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If they have received their 1095-A, enter it on the tax return.
If the customer does not have a Form 1095-A, they will need to contact the Marketplace to confirm that no one on their tax return had an active policy or obtain their 1095-A information.
You can find the contact information for the Marketplace here https://www.irs.gov/affordable-care-act/individuals-and-families/the-health-insurance-marketplace.
If the customer receives the information from the Marketplace over the phone, have them fill in a blank 1095-A from the IRS website for your records https://www.irs.gov/pub/irs-pdf/f1095a.pd
If the Marketplace confirms no active policy exists for anyone on the tax return, binary attach the ACA Explanation to the 1040.
For assistance correcting this rejection, please contact support at 618-252-6505.
Instructions for Including ACA Explanation Binary Attachment:
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