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In order to correct the error, reference the DataValue (this indicates what person or number the rejection is related to). For more information, regarding how to view the details and data values related to rejections and refusals reference Viewing Reject and Refusals.
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Possible CausesCause 1: The taxpayer's information is entered incorrectly and the IRS system thinks it is a different person (double-check the SSN, name, and birthday).
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Resolution: Correct the information that is entered incorrectly, resign, and resubmit the return.
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Possible Cause 2: The Social Security Administration has flagged the taxpayer as deceased.
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The taxpayer is deceased and now someone is trying to file their previous year return.
Possible Resolutions:
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Resolution: Collect the prep fees up front and paper file the return.
Have If the taxpayer is not deceased, they need to contact the Social Security Administration if they are still alive, and paper file theirso this does not happen again.