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To correct the error, reference the DataValue (this indicates what person or number the rejection is related to). For more information, regarding how to view the details and data values related to rejections and refusals reference Viewing Reject and Refusals.
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Possible Cause 1: The incorrect IP Pin was entered for the spouse.
Resolution: Enter the spouse's correct IP Pin on the tax return, resign, and resubmit.
If the
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spouse cannot obtain their IP Pin then their return must be paper filed.
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Possible Cause 2: The spouse's information is entered incorrectly and the IRS system thinks it is a different person (double-check the SSN, name, and birthday).
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