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Resolution: Enter the spouse's IP PIN on the tax return.
If the spouse can not obtain their IP Pin then their return must be paper filed.
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Possible Cause 2: The spouse's information is entered incorrectly and the IRS system thinks it is a different person (double-check the SSN, name, and birthday).
Resolution: Correct the spouse's information, resign, and resubmit.
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 | Taxpayers can obtain their IP Pin by locating their CP01A Notice issued for the calendar year they are filing or obtain their IP in their online IRS account. For more information regarding the IP Pin reference Identity Protection Pin (IP Pin). |