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When using RemoteSign there are several steps that if missed will cause errors with RemoteSign, use . Use the following trouble-shooting troubleshooting items if you are having RemoteSign issues. |
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Error
Taxpayer(s) Cell Phone/Email/Carrier Missing Error
The Taxpayer(s) Did Not Consent to Receive Signatures Remotely Error
ERO Signature is Not Available
Paid Preparer Signature is Not Available
I Have Selected RemoteSign but The Software Is Still Prompting For A Signature For Pad/Onscreen
Central Site Communication Failed Error
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Billing Option Error
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Solution: Have the manager complete and save the ERO signature.
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Paid Preparer Signature is Not Available
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Solution: Have the paid preparer complete and save the paid preparer signature.
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I Have Selected RemoteSign but The Software Is Still Prompting For A Signature For Pad/Onscreen
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