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In order to correct the error, reference the DataValue (this indicates what person or number the rejection is related to). For more information, regarding how to view the details and data values related to rejections and refusals reference Viewing Reject and Refusals.
Possible Causes:
Someone listed on the tax return is listed on a Marketplace policy number, and the Forms 1095-A and 8962 are not included on the tax return. For more information regarding Form 1095-A reference Form 1095-A Health Insurance Marketplace Statement.
This could be a policy number paid by another individual not on this tax return.
The information listed for someone on this return is entered incorrectly, and the IRS system is wanting the policy number for the person, who does have a health insurance policy through the Marketplace (double-check the SSN, name, and birthday).
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Instructions for Including 8962 Binary Attachment:
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Sample ACA Explanation Attachment*
Have the customer contact the appropriate Marketplace. Failure to contact the Marketplace and enter Form 1095-A will result in the IRS issuing the tax customer a letter and refusing to process the return until Form 1095-A information is reported on Form 8962. The Marketplace contact information is on the form and listed above.
After contacting the Marketplace and confirming no policies open have the customer(s) sign the Sample ACA Explanation Attachment.
Scan the Sample ACA Explanation Attachment into your machine.
Navigate to the bottom of Form 1040.
Select ACA Explanation.
Upload the correct attachment.
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*Sample ACA Explanation attachment is not an official document and should not be treated as an official document. The attachment is for a template only.