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Rule Text: ''PrimarySSN'' and ''PrimaryNameControlTxt'' in the Return Header must match the e-File database.
In order to To correct the error, reference the DataValue (this indicates what person or number the rejection is related to). For more information, regarding how to view the details and data values related to rejections and refusals reference Viewing Reject and Refusals.
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Possible CausesCause 1: The incorrect SSN, DOB, or name is entered
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The incorrect birthdate is entered.
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on the return.
Resolution: Correct the information, resign, and resubmit the return.
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Possible Cause 2: The individual has multiple names on their Social Security card (usually the database utilizes the first and third names only).
Resolution: Enter the third name on the Social Security card as the last name, resign, and resubmit.
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Possible Cause 3: The individual has had a name change (marriage, divorce, etc.) and has not updated their Social Security card.
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Resolution: Update the information to what is on the Social Security card
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Possible Resolutions:
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, resign, and resubmit the return.
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If you are having issues getting the return accepted reference the last accepted IRS return.
If you are still unable to get the return accepted the return will have to be paper filed.