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In order to correct the error, reference the DataValue (this indicates what person or number the rejection is related to). For more information, regarding how to view the details and data values related to rejections and refusals reference Viewing Reject and Refusals.
Possible CausesCause 1: The First Time Homebuyer repayment amount entered on this return is greater than the amount in the e-file database.
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The taxpayer's information is entered incorrectly, and the IRS system thinks it is a different person (double-check the SSN, name, and birthday).
Possible Resolutions:
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Resolution: Enter the correct amount of the taxpayer's first time homebuyer repayment on SCH 2, line 10. Have
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the customer resign and resubmit the return
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.
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If the taxpayer is unsure of what their repayment amount is, they can contact the IRS. For information referenceFirst Time Homebuyer Credit Account Look-up.
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Possible Cause 2: The taxpayer's information is entered incorrectly, and the IRS system thinks it is a different person (double-check the SSN, name, and birthday).
Resolution: Correct the taxpayer's information, resign, and resubmit.