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Resolution: Mark the dependent box on the Client Data Page, resign, and resubmit.
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Possible Cause 2: Someone has claimed the taxpayer as a dependent and they should not have.
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Resolution: Collect the prep fees upfront and paper file the return along with Form 14039.
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Possible Cause 3: The dependent's taxpayer’s information is entered incorrectly and the IRS system thinks it is a different person (double-check the SSN, name, and birthday).
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