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To correct the error, reference the DataValue (this indicates what person or number the rejection is related to). For more information, regarding how to view the details and data values related to rejections and refusals reference Viewing Reject and Refusals.
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Possible CausesCause 1: The taxpayer's return was filed elsewhere without their consent.
This could be due to error or identity theft.
Resolution: If the taxpayer would still like to file with you and believes this is
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an error, collect payment upfront and paper file the return along with Form 14039.
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Possible Cause 2: The taxpayer filed elsewhere willingly.
Resolution: If you issued advance money, try to recoup those funds.
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Possible Cause 3: The taxpayer's information is entered incorrectly and the IRS system thinks it is a different person (double-check the SSN, name, and birthday).
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The taxpayer received a quote somewhere else, and they filed the return without their consent.
Resolution: Correct the taxpayer’s information, resign, and resubmit.
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Possible Cause 4: You are trying to file an amended return for a taxpayer you did not file the original federal return for, but forgot to check the e-file amendment box at the top of the 1040-X.
Possible ResolutionsResolution:
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If the taxpayer's information is entered incorrectly, correct the taxpayer's information and resubmit.
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If the taxpayer did not file elsewhere, have them paper file and complete Form 14039.
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Check the e-file box at the top of
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the 1040-X, resign, and resubmit.