Wallet - How to Process Manual Payments for Unpaid Invoices
- Brandon Bellamy
- Zac Crites
This article demonstrates how to process a manual payment for any unpaid invoices. If you notice an invoice that displays an Unpaid status, please note the following:
Auto Reload failed: the most common scenario is when the Credit/Debit Card account has insufficient funds.
Manual Reload: typically, funds need to be added manually to the wallet, due to insufficient funds.
Unpaid invoices for an E-file, will not prevent other E-files. So long as there is sufficient Wallet Balance, transmitting return will not be restricted.
Unpaid Invoices for Remote Signatures (RSS) can result in disabling of the RSS feature.
Follow the instructions below to successfully process a manual payment for unpaid invoices:
1. Click the Invoices tab.
2. Click the “Unpaid” link on the applicable invoice.
3. Review the Invoice if necessary.
4. Click Pay Now: this will deduct the amount due on the invoice from the Wallet balance.
