This article demonstrates how to load the Wallet manually using the Vaulted Credit/Debit Card and ACH.
Some important items to note:
Manual Reload from a Credit/Debit card requires that the desired payment card is set to be the Default Payment Method
ACH cannot be set as Default Payment Method.
Manual Reload from ACH, requires that the vaulted ACH has a signature from the owner.
An owner of the Wallet, can process a manual reload at any time regardless of the Reload Settings.
There is a designated Reload button depending on the payment method – one for the vaulted Credit/Debit card and one for the vaulted ACH.
Follow the instructions below to successfully process a manual wallet reload:
Vaulted Credit/Debit Card
1. Click Reload Balance (left-hand side of the page).
2. Click the Reload Amount drop-down menu and select the desired amount to Reload.
3. Click Save.
Click Save only once, clicking Save multiple times, may result in multiple reloads.
ACH (Bank Account):
1. Click Reload Wallet (right-hand side of the page).
2. ACH Account: select the bank account to be used.
3. Reload Amount: select the desired amount to be loaded.
4. Mark the check-box to authorize the ACH account to be withdrawn.
5. Mark the check-box to confirm that you understand that an email will be sent to the email address designated for this Wallet to capture the owner’s signature.
6. Click Save.
This amount will not be added to the Wallet until after the signature is captured.
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