When printing, queueing, or verifying a tax return, an error message similar to the following appears:
This issue can occur if a return is created and a software update changes a calculation later. It can also happen if a calculated value (calculated fields are the grey fields) is overridden.
Follow the instructions below to successfully resolve an override verification:
Method 1 - Recalculate the Field:
1. Double-click the verify error to go to the field.
Press F5 to clear and recalculate the field, or
Right click the field and select Clear Override, or
While in the field, click Commands > Clear Override.
Method 2 - Transmit or Print with Error:
If a non-fatal override exists and must remain, then this may be necessary.
Click Transmit or Print. The Return Errors and Rejects window will open.
Click Next.
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