CrossLink Support Center-Tech Home

When You Get In:

• Clock in at the beginning of your shift (Paylocity)

• Open and log into Admin Tool

• Log into the Dialpad Application and log into the phone queues (Available status)

• Open Teams and join the existing group conversation

• Log into the ConnectWise screen sharing application

• Open the current year desktop software and apply updates

• Open Outlook and check your emails

• Login to JSM and review your assigned issues

• Update yourself with current Announcements, Bulletins, and recent news

While You Are Here:

• Take calls utilizing your resources (KB’s, existing tickets, Teams Chat, Support Leads)

• Need a break? Please be cautious of the queue volume!

  • Take two 15 minute breaks per day (Break status)

  • Take one 30 minute lunch per day (Lunch status)

  • Got to go? Use the restroom by releasing from the queues (Personal status)

Before You Head Out:

• Take yourself out of the phone queues on the Dialpad App (Off Duty status)

• Shred any physical sensitive or confidential information printed

• Resolve any JSM tickets as needed

• Clock out at the end of your shift (Paylocity)