Logging In
- Logging Into the Cloud Client
- Reset Cloud Password
- Logging Into CTTS University
- Set CTTS University Password
- Windows Security Login Attempt Failed
- What is Multi-Factor Authentication (MFA)?
Software Navigation
- Checking the Status of a Tax Return
- How to Unlock a Tax Return
- How to Upload a Binary Attachment
- How to Copy a Tax Return to Training
- How to Locate a Return GUID
- How to Locate Your EFIN
- How to Locate Your CrossLink User ID
- Software Keyboard Shortcuts
- Mailing Labels
- Removing a Bank Application
- SBTPG Fast Forward Refunds
Transmitting
Printing
- Wrong Printer Displayed in Software
- Printing and Signing a Tax Return (Hosted)
- Saving a Return from Document Archive
- How to Reprint a Tax Return
- Printing Acknowledgment Letters
- Completing a Paper RT
- Printing a Paper Return
Signing
- How to Sign a Tax Return With a Signature Pad (Hosted)
- Capturing a Paid Preparer Signature (Hosted)
- Capturing an ERO Signature (Hosted)
- Capturing a Paid Preparer Signature (Desktop)
- Capturing an ERO Signature (Desktop)
- How to Sign a Tax Return With RemoteSign
- Troubleshooting Remote Sign
Interview Mode
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