Rule Number: R0000-500-01

Rule Number: R0000-500-01

Rule Text: ''PrimarySSN'' and ''PrimaryNameControlTxt'' in the Return Header must match the e-File database.

In order to correct the error, reference the DataValue (this indicates what person or number the rejection is related to).

Possible Causes:

• The incorrect SSN is entered.

• The incorrect birthdate is entered.

• A suffix such as JR, SR, III, etc. is missing from the return.

• The individual has multiple names on their Social Security card (usually the database utilizes the first and third names only). 

• The individual has had a name change (marriage, divorce, etc.) and has not updated their Social Security card. Use the information on the Social Security card.

Possible Resolutions:

• Correct the information that is entered incorrectly, resign, and resubmit the return.

• If you are having issues getting the return accepted reference the last accepted IRS return.

• If you are still unable to get the return accepted the return will have to be paper filed.